Never miss a compliance deadline again
Your AI employee tracks every gas safety certificate, fire risk assessment, EPC rating and Awaab's Law deadline across your entire portfolio — flagging approaching deadlines weeks in advance, chasing contractors automatically, and generating audit-ready board reports.
The challenge
Why this workflow is broken today
Regulatory complexity keeps growing
From the Social Housing (Regulation) Act to Awaab's Law, the Building Safety Act and the Decent Homes Standard, housing associations face an ever-expanding web of obligations. Keeping track across thousands of properties is a full-time job — for multiple people.
Expired certificates create legal exposure
A single lapsed gas safety certificate can mean prosecution, unlimited fines, and reputational damage. Yet spreadsheet-based tracking systems routinely allow certificates to expire when contractor visits are delayed or cancelled.
Damp & mould reporting lacks real-time visibility
Awaab's Law requires housing providers to investigate damp and mould reports within strict timeframes. Without automated tracking, cases get lost in email chains and teams can't demonstrate they met the statutory deadlines.
How your AI employee handles this
From request to resolution
Ingest your compliance landscape
The AI employee maps every property in your portfolio against every applicable compliance obligation — gas safety, electrical testing, fire risk assessments, asbestos, legionella, EPC ratings, Awaab's Law damp/mould protocols. It connects to your HMS, contractor portals and document management systems to build a live compliance register.
Monitor and alert proactively
Deadlines are tracked continuously. The AI employee sends tiered alerts — 8 weeks, 4 weeks, 2 weeks, 1 week — to the responsible person and the relevant contractor. If the contractor hasn't confirmed an appointment, it chases automatically and escalates to your compliance manager.
Manage access and no-access cases
When a tenant fails to provide access for a scheduled check, the AI employee follows your no-access procedure: sends reminders, offers alternative appointments, logs every attempt, and escalates to legal when your policy threshold is reached. The full audit trail is maintained automatically.
Generate board-ready reports
At any point, the AI employee can produce a compliance dashboard showing: percentage of properties with in-date certificates, overdue items by category and area, no-access cases in progress, and trend data. Board reports that used to take days to compile are available on demand.
Scenario
How Riverside Homes Group would use this
Organisation
Riverside Homes Group
A large housing association with 32,000 homes across 8 local authorities in the North-West, managing over 150,000 individual compliance obligations per year including gas, electrical, fire, asbestos and legionella.
Challenge
Riverside's compliance team of 6 was tracking obligations across three different spreadsheets and two legacy systems. They had 847 overdue gas safety certificates at one point, leading to a Regulatory Notice from the RSH. Their board lacked real-time visibility into compliance status.
Approach
The AI employee was connected to Riverside's HMS and contractor booking systems. It built a unified compliance register and immediately identified all overdue, approaching and at-risk items. It began automated chasing of contractors and tenants for overdue certificates.
Projected results
“Before, compliance was our biggest source of anxiety. Now the AI monitors everything and we only get involved when there's a genuine problem to solve. The board has real-time visibility for the first time.”
— Director of Asset Management, Riverside Homes Group (representative scenario)
This is a representative scenario based on typical client profiles. Specific results vary by organisation.
Frequently asked questions
Common questions about this workflow
Does this cover Awaab's Law requirements specifically?
Yes. The AI employee tracks Awaab's Law obligations including the duty to investigate damp and mould reports within 14 calendar days, begin remediation within 7 days of investigation, and complete emergency remediation within 24 hours. It logs every step with timestamps to demonstrate compliance.
How does it handle properties with multiple compliance obligations?
Each property has a complete compliance profile showing all applicable obligations, their current status, and upcoming deadlines. The AI employee coordinates scheduling across different contractors to minimise tenant disruption — for example, combining a gas check and electrical test in the same visit window where possible.
Can it produce reports for the Regulator of Social Housing?
Yes. The AI employee can generate reports in the formats required by the RSH, including Tenant Satisfaction Measures (TSM) data related to safety compliance. It can also produce ad-hoc reports for internal audit, board packs and regulatory self-assessments.
What if our data is currently in poor shape?
That's common and expected. During onboarding, the AI employee performs a data quality audit — identifying missing records, duplicates, and inconsistencies. It then works with your team to clean the data systematically, starting with the highest-risk items (overdue gas and fire safety).
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