Answering every resident, day or night.
A droid on the phone, the text line, and the inbox — triaging maintenance, dispatching vendors, and booking tours, so nothing sits in voicemail until morning.
- Does
- Runs the resident services desk, around the clock
- Answers on
- Phone, SMS & email
- Works inside
- AppFolio + the calendar
- Covers
- 3,200 units across 7 states
- Live in
- Under 2 weeks
Voicemail isn’t an answer.
After hours and on weekends, residents hit voicemail or a generic answering service that just took a message. Maintenance emergencies sat until morning, leasing leads went cold, and the office spent the first hours of every day digging out from a backlog of texts, emails, and missed calls.
With 3,200 units across seven states, “we’ll get back to you” wasn’t cutting it — and staffing a 24/7 desk was never going to pencil out.
Every message, worked end to end.
Each resident message lands on the left. Watch the droid pick it up, work it through — the real tools, the real steps — then turn back to you, ready for the next one.
A resident with a midnight leak gets a real answer and a plumber on the way — not a voicemail. By the time the office opens, the overnight is already handled and summarised.
Figures shared with permission; some operational details anonymised at the customer’s request.
Run this workflow yourself.
Copy the brief below and paste it to your droid. It’ll walk you through the prerequisites, connect what it needs, and stand the workflow up with you.
I manage a portfolio of residential rentals, and after hours there's no one to answer residents. Overnight maintenance, leasing inquiries, rent questions and noise complaints hit voicemail and get sorted the next morning — so emergencies wait, leads go cold, and the office starts each day digging out of a backlog. Run the after-hours resident desk. Apps/channels: AppFolio (property system — residents, units, leases, work orders, ledgers), SMS (resident texts), email (leasing inquiries), Google Calendar (tours, amenity hours), Stripe (payment links), Slack (morning brief). Runs whenever a resident reaches out after hours, plus a wrap-up when the office opens. For each message: 1. Identify the resident or lead and pull up their unit, lease and history from AppFolio. 2. Handle it end to end — triage maintenance and dispatch the on-call vendor for emergencies, answer leasing questions and book tours, explain balances and send payment links, log noise complaints and send policy reminders. 3. Write every interaction back to AppFolio as you go. 4. Only pull in a person when something genuinely needs judgment. When the office opens, post one morning brief to Slack: what was handled, what's still open, and that nothing was dropped.
What would a droid take off your desk?
Tell us the job that never gets done before close. We'll wire up a droid on a call and you can watch it work.