A Hybrid Continual Learning Approach for Efficient Hierarchical Classification of IT Support Tickets in the Presence of Class Overlap

@inproceedings{wahba2023hybrid,
  title = {A Hybrid Continual Learning Approach for Efficient Hierarchical Classification of IT Support Tickets in the Presence of Class Overlap},
  author = {Yasmen Wahba and N. Madhavji and John Steinbacher},
  year = {2023},
  booktitle = {International Conference on Industrial Technology},
  doi = {10.1109/ICIT58465.2023.10143149},
  url = {https://doi.org/10.1109/ICIT58465.2023.10143149},
}